Skilled Host – Terms and Conditions
Last updated: 2026
By creating an account, placing an order, renewing a service, or using any service provided through Skilled Host, you agree to these Terms and Conditions.
1. Company and Services
Skilled Host provides web hosting, WordPress hosting, Windows hosting, business email, domain registration, SSL, and related digital services.
Some services are provided through upstream infrastructure and registry providers. By ordering these services, you also agree to any applicable upstream provider, registry, and acceptable use rules.
2. Customer Responsibility
You are responsible for providing correct account details, billing details, domain information, email addresses, and contact information.
You are responsible for keeping your login details secure. Skilled Host is not responsible for loss caused by weak passwords, shared passwords, infected devices, or unauthorized access caused by customer negligence.
3. Hosting Services
Hosting services are provided for normal business, personal, and professional website use.
You must not use hosting services for illegal content, malware, phishing, spam, bulk email abuse, copyright infringement, hacking tools, harmful scripts, or any activity that may damage the platform, network, reputation, or other customers.
Skilled Host may suspend or restrict a service if it causes abuse, security risk, excessive resource usage, unpaid invoices, or violation of these terms.
4. Email Services
Business email services are intended for normal business communication.
Email services must not be used for spam, bulk unsolicited email, phishing, fraud, malware distribution, or abusive mailing activity.
Unlimited mailboxes, where offered, are subject to fair usage and normal business email use only. Skilled Host may limit, suspend, or review email services if usage is abusive, abnormal, or harmful to the platform.
Each standard mailbox is subject to the mailbox storage limit shown in the package details.
5. Domains
Domain registrations, renewals, and transfers are subject to registry rules and availability.
A domain is not guaranteed until it is successfully registered and confirmed. Domain names are generally non-refundable once registered, renewed, or transferred.
You are responsible for renewing your domain before expiry. If a domain expires, it may enter grace period, redemption, suspension, deletion, or become available to others according to registry rules.
Skilled Host is not responsible for loss of domain caused by late payment, incorrect contact details, failed renewal, or customer failure to respond to renewal notices.
6. Payments and Pricing
All prices are shown in the selected currency at checkout.
Services must be paid before activation or renewal unless otherwise agreed in writing.
Skilled Host may change pricing for future renewals or new orders. Existing active services remain subject to the renewal price shown at the time of renewal.
If VAT or any tax applies, it may be added according to the applicable law and invoice settings.
7. Renewals
Services renew according to the billing cycle selected at checkout.
You are responsible for ensuring invoices are paid before the due date. Failure to pay may result in suspension, cancellation, data loss, domain expiry, or service interruption.
8. Cancellations and Refunds
You may request cancellation of a service before the next renewal date.
Hosting and email services may be refundable only if no significant setup, usage, abuse, or third-party cost has already occurred, and only at Skilled Host’s discretion.
Domain registrations, renewals, transfers, SSL certificates, and third-party services are generally non-refundable once ordered or activated.
9. Backups and Data
Unless a package specifically includes backup service, customers are responsible for keeping their own backup copies of websites, email, files, databases, and important data.
Any backup tools provided are additional protection and should not be treated as the only copy of customer data.
Skilled Host is not responsible for data loss caused by customer error, malware, deleted files, unpaid invoices, expired services, third-party software, or unsupported changes.
10. Support
Support is provided for services purchased through Skilled Host.
Support does not include custom development, website design, third-party software troubleshooting, content editing, SEO work, malware cleanup, or advanced server administration unless agreed separately.
11. Acceptable Use
You must not use Skilled Host services for any illegal, abusive, harmful, or high-risk activity.
Prohibited activities include but are not limited to spam, phishing, malware, fraud, copyright infringement, hacking, denial-of-service activity, cryptocurrency abuse, or hosting content that violates applicable laws.
12. Suspension and Termination
Skilled Host may suspend or terminate services for non-payment, abuse, security risk, violation of these terms, fraudulent activity, or requests from upstream providers, registries, banks, payment processors, or legal authorities.
Suspension may happen without prior notice in urgent security, abuse, or legal situations.
13. Limitation of Liability
Skilled Host will make reasonable efforts to provide reliable services, but no online service can be guaranteed to be uninterrupted, error-free, or immune from external issues.
Skilled Host is not liable for indirect loss, business loss, loss of profit, loss of data, domain expiry, search engine ranking loss, email delivery issues, or service interruption caused by factors outside its reasonable control.
14. Changes to Terms
Skilled Host may update these Terms and Conditions when needed. Continued use of the services after changes means you accept the updated terms.
15. Contact
For support, billing, renewals, or service questions, customers should contact Skilled Host through the support channels available in the customer area or on the Skilled Host website.
